We understand you want answers to your questions. Below we offer general responses. To further assist you, we provide three ways to get a response to your inquiry.
Frequently Asked QuestionsThe fastest way to get an answer to your question is our Frequently Asked Questions below. Provided are detailed responses to a majority of the customer service inquiries we receive. If you need additional assistance, please contact us by email or phone.
PhoneCustomer Support is Monday through Friday 9:00 a.m. to 6:00 p.m. CST (excluding holidays) at 877.801.4438.
Hours of OperationsOrders can be placed online anytime one the web. A customer service representative is available to speak with you by phone Monday through Friday 9:00 a.m. to 6 p.m. CST. To speak to someone in our office, please call 877.801.4438. To get a response by email, submit your inquiry above.
HolidaysOur online Customer Service offices are closed on the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, Easter, Memorial Day, and Independence Day.
In addition the holidays stated above our fulfillment office is closed on the following U.S. Postal holidays: Martin Luther King Jr's Birthday, Washington's Birthday (President's Day), Columbus Day and Veterans Day. If you order gift cards to be sent bia regualr mail 3 - 5 days prior to any of the holidays listed above, expect a 2 - 3 delay.
Payment Options and Billing InquiriesAll prices are in U.S. dollars. We accept Visa, MasterCard and Discover. When we process credit card transactions, we use high security e-commerce technology to encrypt your personal information. We use Secure Sockets Layer (SSL) so that only Station Casinos can read your personal information. It is statistically safer to use your credit card over the Internet than in a restaurant or department store.
All purchases made on this site will appear as “Station Casinos” on your credit card statement. If you have a question regarding the charge on your credit card statement, please contact billing at 877.801.4438.
Order ConfirmationA Confirmation Number is generated immediately following the completion of your order. The Confirmation Number and order details is also emailed to the purchaser email address provided at checkout. If you believe you completed your order but did not receive a Confirmation Number on upon order submission or did not receive an email confirmation from email@example.com, it is likely that your order was not submitted successfully. Please contact us if you need further assistance.
Order StatusTo check the status of your order, visit our Order Status page. If you need further assistance with your order, please submit a request above or call our customer service number at 877.801.4438. Please have your Confirmation Number available for prompt service. If we have a question regarding your order, we will contact you at the email or phone number you provided.
Check Gift Card BalanceTo check the balance of your order, visit our Gift Card Balance page. If you need further assistance, please submit a request above or call our customer service number at 877.801.4438. Please have your Order Confirmation or gift card number available for prompt service. If we have a question regarding your order, we will contact you at the email or phone number you provided.
Delivery InformationThe following holidays listed are honored by the U.S. Postal Service: New Year's Day, Martin Luther King Jr's Birthday, Washington's Birthday (President's Day),Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day. Expect a 2 - 3 delay within a week of the major holidays where mail volume is higher than normal.
Changing or Canceling Your OrderIf your order requires a change or needs to be cancelled, please contact us as soon as possible. We are happy to accommodate requests for changes as long we receive them before the order has been prepared for delivery. All cancellations are subject to a $1.95 per gift card fee (per gift card Service Fee will be retained).
Gift Card ExpirationAfter twelve (12) months and continuing monthly thereafter until the remaining balance on the card reaches zero, the issuer shall charge a monthly card account maintenance fee of ten dollars ($10) per month.
Redeeming a Gift CardOnce a Station Casinos gift card is issued online or by mail, it is valid for use at participating hotels, spas, restaurants, gift shops and more. To see a full list of participating Station Casinos locations click here. Although gift cards can be applied to a hotel stay bill, gift cards cannot be used to reserve a room in advance.
Gift cards cannot be exchanged for cash and cannot be used for any gaming purposes, including Bingo.
Terms & Conditions of Gift Card Issuance and UsageProtect your gift card and treat it as if it were cash. Gift cards may contain value which may be redeemed only for goods and/or services at all Station Casinos properties in Nevada at all non-gaming outlets, hotels, spas, and participating tenants. Each time the gift card is used, the register receipt will show the remaining balance. This card is non-refundable and the unused value cannot be redeemed for cash or points. Station Casinos, Inc. is not responsible for lost, stolen or damaged cards or any unauthorized card use. After twelve (12) months and continuing monthly thereafter until the remaining balance on the card reaches zero, the issuer shall charge a monthly card account maintenance fee of ten dollars ($10) per month. Issuer reserves the right to modify these terms and conditions at any time, for any reason, without notice. For card balance and inquiries, please call 1-877-801-GIFT or visit www.stationcasinosgiftcards.com.
Terms & Conditions of this SiteAll orders are subject to review. We reserve the right to cancel any order we suspect is related to fraudulent activity. In the event an order or redemption is in questions, we will send you an email requesting further corresponce by email and/or phone. If we do not receive a reply within a 24 hour period, the order in question can be cancelled.
For a full explanation of our Terms & Conditions, click here.